Use cases

How Shopify stores automate their orders

Real setups from merchants using Order Automator: the problem, the rule that fixed it, and the result.

4.8★App Store rating
112reviews
80+countries
Built for Shopifycertified
Customer experience

A small brand turns first orders into repeat buyers

Every first-time order gets tagged automatically, so the warehouse knows to add a printed welcome guide to the box. No one has to check order history by hand.

IF customer orders = 1 → add tag first-order
+10%customer retention, reported by the merchant
Amazon sellers

Some items ship from Amazon, the rest from a 3PL

ProblemEvery mixed order had to be split by hand.

IF product tag = FBA → send to Amazon MCF ELSE → leave for the 3PL
“Saved us a great deal of time and headache.”

A beverage brand

See the Amazon MCF setup →
High volume

Hundreds of orders a day, no manual sorting

ProblemSorting and routing every order by hand.

Tag + fulfill rules by product, country and shipping method
“We are processing hundreds of orders a day through the app with no issues at all.”

A tea company

See fulfillment rules →
Amazon sellers

FBA inventory sold on the brand's own website

ProblemStock stored in Amazon FBA had no way to fill Shopify orders.

IF product is mapped to an Amazon SKU → send to Amazon MCF Tracking syncs back to Shopify
“This app single-handedly allowed us to sell our FBA products directly on our website.”

A kombucha brand

See the Amazon MCF setup →
Fraud & risky orders

Repeat chargeback customers get caught before shipping

ProblemCustomers with a past chargeback kept ordering again.

IF customer blacklisted = yes → email the team
“alert us when someone who has issued a chargeback in the past places another order so we can deal with it”

A supplement brand

See the customer blacklist →
Customer experience

Express orders reach the right team immediately

ProblemRush orders sat in the same queue as everything else.

IF shipping method = express → email the team IF shipping region = X → email that territory
“This app has helped alert us to "express" orders, and notify our staff about specific orders to fulfill in their territories.”

An allergy-friendly food brand

See notifications →
Amazon sellers

Amazon ships domestic orders, the team ships international

ProblemSplitting orders by destination meant tracking inventory by hand.

IF shipping country = United States → send to Amazon MCF ELSE → leave for in-house shipping
“As far as I know, this is now the only way to track inventory automatically if you are fulfilling local orders through Amazon and international orders manually.”

A US seller

See the Amazon MCF setup →
Fraud & risky orders

High-risk orders cancelled without lifting a finger

ProblemChecking every risky order by hand.

IF order fraud analysis = high risk → cancel order
“I use Order Automator to automatically cancel high-risk orders, and I love it!”

A long-time merchant

See Fraud Guard →
Customer experience

High-value orders reach the support team first

ProblemBig orders looked the same as every other order.

IF order total > X → email the support team
“A simple tool to alert our customer service team orders that meet certain criteria - most importantly for us, high-value customers and fraud alerts.”

A camera bag brand

See notifications →
Amazon sellers

Switched from MCF apps that cost more and did less

ProblemOther MCF apps were too expensive or too complicated to manage.

Map each Shopify product to its Amazon SKU → orders go to MCF automatically
“This app just WORKS. It's easy to set up and mapping products to your Amazon SKUs is a breeze.”

A Canadian brand

See the Amazon MCF setup →
High volume

600+ orders a day, sorted as they come in

ProblemA full day's orders had to be sorted by hand.

Tag + fulfill rules run on every order the moment it comes in
“Without it, we would be spending hours sorting through 600+ orders on a given day.”

A skincare brand

See fulfillment rules →
Dropship & suppliers

Dropship orders go to the supplier automatically

ProblemClicking “Send to fulfillment” on every dropship order.

IF product vendor = dropshipper → send fulfillment request
“This app automated that process for us! Worth every penny.”

A homesteading store

See fulfillment rules →
Amazon sellers

One store, several Amazon marketplaces

ProblemSelling in multiple regions with FBA stock in each.

Send FBA orders to the right Amazon marketplace automatically
“We've got automated FBA orders now to 3 market places … Saves us a ton of time!”

A microbiome testing company

See the Amazon MCF setup →
High volume

Big batches fulfilled, with the team notified

ProblemLarge batches had to be clicked through one order at a time.

Auto fulfill ready items + notify the team
“The auto fulfillment and notification feature is extremely useful for processing large batches.”

A stationery brand

See fulfillment rules →
Dropship & suppliers

Supplier emails go out with a PDF attached

ProblemSuppliers needed the order as a file, not just an email.

IF product vendor = X → email the supplier with order details + PDF
“I submitted a request and asked if it is possible to add PDF files to the e-mail to our suppliers. This was not possible but the developers went to work and made it possible.”

A fabric store

See notifications →
Customer experience

Past customers get tagged for the next campaign

ProblemRepeat buyers were mixed in with everyone else.

IF customer orders > 1 → add tag returning
“Very helpful app allowing me to tag all my past customers, even those who ordered years ago, with a lot of triggers making it possible to segment all kind of customers for precise marketing campaigns.”

A wine shop

See tag rules →
Dropship & suppliers

Vendors get an email for every order with their products

ProblemForwarding orders to vendors one by one.

IF product vendor = X → email the vendor with order details
“This app is doing a really good job!”

A lighting retailer

See notifications →
Amazon sellers

Amazon FBA and a second fulfillment service, both on autopilot

ProblemOrders were split across more than one fulfillment service.

IF product tag = FBA → send to Amazon MCF IF product tag = Deliverr → send fulfillment request
“It easily automates orders between multiple fulfillment services, this includes FBA and Deliverr.”

A patient care supply store

See fulfillment rules →
Digital products

Digital items are fulfilled the moment they're bought

ProblemNon-shipping items clogged the unfulfilled list.

IF product shipping = digital → fulfill line item
“I honestly couldn’t run my workflow without it.”

A golf brand

See auto fulfill →
Dropship & suppliers

Each dropship vendor gets only their own orders

ProblemOne store, many vendors, and every order forwarded by hand.

IF product vendor = X → email that vendor their line items
“It sends out emails to our many dropship vendors without any issues.”

A care products store

See notifications →
Amazon sellers

Support can see which orders Amazon is shipping

ProblemFBA orders needed fulfilling, and the support team needed to know which ones they were.

IF product tag = FBA → send to Amazon MCF + add tag FBA
“We only really needed our Amazon FBA orders auto-fulfilled but the added Order Tagging feature has been a life-saver for our support team!”

A US brand

See tag rules →
Dropship & suppliers

The vendor is emailed, and the tracking comes back

ProblemSomeone had to tell the vendor, then type the tracking number in later.

IF product vendor = dropshipper → email the vendor Tracking syncs back to Shopify
“notify manual dropship vendor when an order is placed so they can fulfill (it uploads tracking info back to Shopify too)”

A supplement brand

See notifications →
Customer experience

Late orders get flagged before customers complain

ProblemMissed orders led to refunds.

Not fulfilled after X days → email the team
“This has saved us a ton of time and expense on refunding missed orders!”

A medical supply store

See all features →

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